Best Practices for Case Management Services
From the field: What works?
Establishing a Safe Environment
The Balancing Act: Supporter vs Enforcer
Where to from here?
Case Management: Part II: Best Practices
This is Part II in the Case Management bundle series which focuses on best practices. To learn about the fundamental principles and competencies of case management, please view the Case Management: Part I tapas bundle.
Case management can ensure timely access to and coordination of medical and psychosocial services for individuals and families while considering costs, reducing duplication of services, and improving a range of outcomes. The basic components of case management include outreach, intake, assessment of needs, service planning, referral and linkage to services, advocacy, and ongoing evaluation. This two-part series begins with the mindset and heart set of best practices and continues with the fundamentals of case management services. Several models of case management are considered, alongside representative principles and practices shared by each of these models. Recommendations for maximizing the effectiveness of case management services are also explored.
Meet the Instructor
Scott R. Petersen, LCSW, CAC-III, is a faculty member at the Center for Social Innovation and maintains a private consultation and psychotherapy practice in Denver, CO. Scott has been working with people affected by mental health conditions, substance use, and trauma for more than 20 years as an outreach worker, case manager, psychotherapist, clinical supervisor, and program director.
The tapas in this bundle include:
- Best practices for case management services (8 mins)
- What works? (8 mins)
- From the field: What works? (5 mins)
- Establishing a safe environment (5 mins)
- The balancing act: Supporter vs. enforcer (7 mins)
- Where to from here? (6 mins)
- Estimates length: 39 mins
- Subject: Case management
- Course type: Self-paced, short video tutorials
- Covered topics: Case management, ACT, CTI, strengths based approaches, Motivational Interviewing, harm reduction, trauma-informed care