Critical Time Intervention: Focused Time-Limited Case Management

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About this module

System Technology Requirements

Please ensure your viewing device complies with the following recommendation:

  • Must be on a device that allows you to view MP4 files
  • Ensure you have a strong enough internet speed to stream
  • Ensure you don't have firewalls blocking the video (some firewalls block some HTTP addresses)

Description:

Critical Time Intervention (CTI) is a time-limited, focused case management approach designed to support people as they transition into housing from homelessness or institutional settings such as prisons and hospitals. This evidence-based approach has been used to support individuals living with serious mental illness, HIV, and those who have experienced chronic homelessness. CTI is recognized internationally as a cutting-edge case management model. This unit explores what CTI is and how it works, the various roles of CTI team members, and what it takes to implement CTI in your agency.

Who should take this course:

  • Frontline workers
  • Managers
  • Directors

Learning objectives:

  • Describe the three phases of Critical Time Intervention (CTI)
  • Identify the members of a CTI team
  • Name the clinical areas of focus for CTI clients

Meet the authors:

Jeff Olivet, MA, has worked in homelessness, behavioral health, and public health for more than two decades. He has been a street outreach worker, case manager, coalition builder, activist, national trainer and technical assistance provider as well as a curriculum developer, writer, and inspirational public speaker. Jeff conceived of and provides leadership for SPARC: Supporting Partnerships for Anti-Racist Communities, a multi-city initiative to address racial inequity in homelessness. 

Sam Johnston, EdD, focuses on social learning and processes and the use of online and blended learning to support peer-to-peer knowledge transfer. She has conducted design-based research in the fields of mental health care, human services, criminal justice and education in order to find out what various workforces need to continue to learn when engaging in personally and professionally challenging work. She led the creation of C4's online strategy and helped developed a blended learning curriculum for criminal justice and behavioral health professionals.  

Daniel Herman, Ph.D, Director of CACTI, trained in both social work and epidemiology, Dr. Herman has led CTI research and dissemination efforts over the past fifteen years. Working with a variety of collaborators, he is involved with developing and testing adaptations of CTI for various populations and service transitions, most recently focusing on improving access to treatment for persons with first episode psychosis. He has partnered with local and state government agencies and managed care organizations on implementing CTI to improve continuity of care for high-risk groups. 

Sarah Conover, M.P.H., Director of CTI Global Network, an epidemiologist, was a member of the original team that created CTI. She has since played a primary role in the model’s further development, including the CTI Fidelity Scale. Ms. Conover continues to consult broadly with provider organizations on CTI implementation, adaptation and quality improvement processes. In recent years, she has been instrumental in international dissemination of CTI, including to both high-income countries (Australia, Netherlands, UK) and low- and middle-income countries (Argentina, Brazil, Chile). 

Module facts:

  • Subject: Critical Time Intervention (CTI)
  • Length: Most can complete in 1 hour
  • Course type: Asynchronous, home study
    • Participants will watch pre-recorded videos and be quizzed on the knowledge they learn afterwards 
  • Content level: Introductory
  • Covered topics: Critical Time Intervention, CTI, homelessness, homeless services, evidence-based practice, EBP, case management
  • Fees: $50 (unless a basic or advanced subscriber)

Refund and Cancellation policy:

Access is automatically provided to this module once purchased. Therefore, no refund will be given. For special circumstances, C4 may cancel your registration and move your credit to another module of equal value. 

Accommodations:

If you need accommodations for disability, please contact C4’s Managing Director Rachel Ehly.

Grievances:

If you would like to report a complaint, please email C4's Senior Trainer Ken Kraybill or Managing Director Rachel Ehly.

Questions? Concerns? Email us at training@c4innovates.com

Related resources:

Curriculum

  • Course handouts
  • Critical Time Intervention: Part One
  • Critical Time Intervention: Activity
  • Critical Time Intervention: Part Two
  • Critical Time Intervention: Quiz 1
  • Critical Time Intervention: Part Three
  • Critical Time Intervention: Quiz 2
  • Critical Time Intervention: Part Four
  • Critical Time Intervention: Quiz 3
  • Critical Time Intervention: Part Five
  • Critical Time Intervention Quiz 4
  • Critical Time Intervention: Feedback

About this module

System Technology Requirements

Please ensure your viewing device complies with the following recommendation:

  • Must be on a device that allows you to view MP4 files
  • Ensure you have a strong enough internet speed to stream
  • Ensure you don't have firewalls blocking the video (some firewalls block some HTTP addresses)

Description:

Critical Time Intervention (CTI) is a time-limited, focused case management approach designed to support people as they transition into housing from homelessness or institutional settings such as prisons and hospitals. This evidence-based approach has been used to support individuals living with serious mental illness, HIV, and those who have experienced chronic homelessness. CTI is recognized internationally as a cutting-edge case management model. This unit explores what CTI is and how it works, the various roles of CTI team members, and what it takes to implement CTI in your agency.

Who should take this course:

  • Frontline workers
  • Managers
  • Directors

Learning objectives:

  • Describe the three phases of Critical Time Intervention (CTI)
  • Identify the members of a CTI team
  • Name the clinical areas of focus for CTI clients

Meet the authors:

Jeff Olivet, MA, has worked in homelessness, behavioral health, and public health for more than two decades. He has been a street outreach worker, case manager, coalition builder, activist, national trainer and technical assistance provider as well as a curriculum developer, writer, and inspirational public speaker. Jeff conceived of and provides leadership for SPARC: Supporting Partnerships for Anti-Racist Communities, a multi-city initiative to address racial inequity in homelessness. 

Sam Johnston, EdD, focuses on social learning and processes and the use of online and blended learning to support peer-to-peer knowledge transfer. She has conducted design-based research in the fields of mental health care, human services, criminal justice and education in order to find out what various workforces need to continue to learn when engaging in personally and professionally challenging work. She led the creation of C4's online strategy and helped developed a blended learning curriculum for criminal justice and behavioral health professionals.  

Daniel Herman, Ph.D, Director of CACTI, trained in both social work and epidemiology, Dr. Herman has led CTI research and dissemination efforts over the past fifteen years. Working with a variety of collaborators, he is involved with developing and testing adaptations of CTI for various populations and service transitions, most recently focusing on improving access to treatment for persons with first episode psychosis. He has partnered with local and state government agencies and managed care organizations on implementing CTI to improve continuity of care for high-risk groups. 

Sarah Conover, M.P.H., Director of CTI Global Network, an epidemiologist, was a member of the original team that created CTI. She has since played a primary role in the model’s further development, including the CTI Fidelity Scale. Ms. Conover continues to consult broadly with provider organizations on CTI implementation, adaptation and quality improvement processes. In recent years, she has been instrumental in international dissemination of CTI, including to both high-income countries (Australia, Netherlands, UK) and low- and middle-income countries (Argentina, Brazil, Chile). 

Module facts:

  • Subject: Critical Time Intervention (CTI)
  • Length: Most can complete in 1 hour
  • Course type: Asynchronous, home study
    • Participants will watch pre-recorded videos and be quizzed on the knowledge they learn afterwards 
  • Content level: Introductory
  • Covered topics: Critical Time Intervention, CTI, homelessness, homeless services, evidence-based practice, EBP, case management
  • Fees: $50 (unless a basic or advanced subscriber)

Refund and Cancellation policy:

Access is automatically provided to this module once purchased. Therefore, no refund will be given. For special circumstances, C4 may cancel your registration and move your credit to another module of equal value. 

Accommodations:

If you need accommodations for disability, please contact C4’s Managing Director Rachel Ehly.

Grievances:

If you would like to report a complaint, please email C4's Senior Trainer Ken Kraybill or Managing Director Rachel Ehly.

Questions? Concerns? Email us at training@c4innovates.com

Related resources:

Curriculum

  • Course handouts
  • Critical Time Intervention: Part One
  • Critical Time Intervention: Activity
  • Critical Time Intervention: Part Two
  • Critical Time Intervention: Quiz 1
  • Critical Time Intervention: Part Three
  • Critical Time Intervention: Quiz 2
  • Critical Time Intervention: Part Four
  • Critical Time Intervention: Quiz 3
  • Critical Time Intervention: Part Five
  • Critical Time Intervention Quiz 4
  • Critical Time Intervention: Feedback