LGBTQ Client Engagement

About this course

Description

In this bundle of seven tapas, various aspects of client engagement are explored, paying particular focus to LGBTQ clients. Beginning broadly with sexual orientation and gender identity (SOGI) concepts, the bundle then examines challenges and key points that may arise with specific populations. 

Meet the Instructor

Marc Dones is a leader in equity-based systems transformation and the former Director of SPARC (Supporting Partnerships for Anti-Racist Communities). Marc's work has focused on transforming service delivery systems to better care for vulnerable populations. Previously, Marc worked at the Massachusetts Executive Office of Health and Human Services designing and implementing program and policy response for youth experiencing homelessness and LGBTQ communities facing health inequities.

The tapas in this bundle include:

  • Sexuality and gender orientation: A primer (6 mins)
  • When to discuss SOGI information (5 mins)
  • Gender and sexuality: Don't be the expert (4 mins)
  • Working with LGBTQ Adolescents (5 mins)
  • Working with bisexual clients (3 mins)
  • Transgender: An identity (5 mins)
  • Transgender client care (3 mins)

Bundle facts:

  • Estimated length: 31 minutes
  • Subject: Client engagement
  • Course type: Self-paced, short video tutorials
  • Covered topics: Client engagement, LGBTQ services, harm reduction, gender identity, SOGI

Curriculum

  • Sexuality and Gender Orientation: A Primer
  • When to discuss SOGI information
  • Gender & Sexuality: Don't be the Expert
  • Working with LGBTQ Adolescents
  • Working with Bisexual Clients
  • Transgender: An Identity
  • Transgender Client Care
  • Evaluation

About this course

Description

In this bundle of seven tapas, various aspects of client engagement are explored, paying particular focus to LGBTQ clients. Beginning broadly with sexual orientation and gender identity (SOGI) concepts, the bundle then examines challenges and key points that may arise with specific populations. 

Meet the Instructor

Marc Dones is a leader in equity-based systems transformation and the former Director of SPARC (Supporting Partnerships for Anti-Racist Communities). Marc's work has focused on transforming service delivery systems to better care for vulnerable populations. Previously, Marc worked at the Massachusetts Executive Office of Health and Human Services designing and implementing program and policy response for youth experiencing homelessness and LGBTQ communities facing health inequities.

The tapas in this bundle include:

  • Sexuality and gender orientation: A primer (6 mins)
  • When to discuss SOGI information (5 mins)
  • Gender and sexuality: Don't be the expert (4 mins)
  • Working with LGBTQ Adolescents (5 mins)
  • Working with bisexual clients (3 mins)
  • Transgender: An identity (5 mins)
  • Transgender client care (3 mins)

Bundle facts:

  • Estimated length: 31 minutes
  • Subject: Client engagement
  • Course type: Self-paced, short video tutorials
  • Covered topics: Client engagement, LGBTQ services, harm reduction, gender identity, SOGI

Curriculum

  • Sexuality and Gender Orientation: A Primer
  • When to discuss SOGI information
  • Gender & Sexuality: Don't be the Expert
  • Working with LGBTQ Adolescents
  • Working with Bisexual Clients
  • Transgender: An Identity
  • Transgender Client Care
  • Evaluation