Peer Support in Crisis Services Learning Community

Peer Support in Crisis Services Learning Community

About this course

Peer support services are an essential part of comprehensive crisis systems. SAMHSA’s 2020 National Guidelines for Behavioral Health Crisis Care describes the value of peer supports in each of the core elements of crisis systems: crisis call centers, mobile crisis response, and crisis receiving and stabilization services. Peer support is also critically important following overdose and other substance use-related crises.

This learning community will bring together people and organizations seeking to integrate peer support into crisis services. National experts will share best practices and strategies for addressing challenges related to service delivery, organizational readiness, and recruiting and supervising peer support workers.

Training facts

  • Date: Wednesdays, March 24-May 12, 2021, 2021
  • Time: 2:00 - 3:00 PM EST
  • Location: Online meeting room
  • Subject:  Leading with Lived Experience: Building Capacity for Peer-run & Recovery Community Organizations
  • CE credit: 
    • ASWB: 6.5 hours 
    • NAADAC: 8 hours 
    • NBCC: 6.5 hours 
  • Practice level: Beginner to expert. Small groups will be sorted based on work experiences.
  • Course type: Live online weekly sessions with a plenary addressed followed by a small discussion groups. Community members will have 1-2 hours per week of independent work including action planning, self-assessment, assigned readings, and individual meetings with faculty.
  • Covered topics: Competencies and job descriptions of peer support providers, recovery-oriented crisis services, strategies for improving communication and cohesiveness of teams, policies and procedures to operationalize peer support, safety protocols, developing networks of services and supports, supervision of peer workers in crisis services and program/system-level problem solving.

Learning objectives

By taking part in this learning community, participants will achieve the following learning objectives:

  1. Describe the competencies needed by peer support staff working in crisis services
  2. Cultivate a strong team with a shared commitment to program mission
  3. Establish safety protocols
  4. Understand the value of peer support in crisis settings and be able to communicate this value effectively to others
  5. Develop networks of post-crisis support for people in need
  6. Improve supervision strategies for crisis services
  7. Explore strategies for solving system-level problems

Participants will also forge supportive connections with other Learning Community members.

Meet the Instructors

Cheryl Gagne, Sc.D., Senior Associate, C4 Innovations, has spent her career assisting people in recovery achieve their goals and full participation in communities of their choice. She provides training and consultation to help programs improve the recovery outcomes of people served. Since 1990, Cheryl has worked on projects designed to maximize the involvement of people living with mental illness and/or substance use disorders.  Cheryl led the development of SAMHSA’s Core Competencies for Peer Workers in Behavioral Health Services and Supervision of Peer Workers training resources.

Cheryl will be joined by leaders in the field of peer support and crisis services.

Training certificates

Certificates of Completion and Continuing Education Credits will be awarded to participants who attend all 6 plenary sessions, complete all required learning activities, score 80% or higher on each weekly quiz, and complete the course evaluation form and certificate request form. 6.5 hours of continuing education credit will be awarded upon completion of this course through ASWB and NBCC.8 hours of continuing education credit will be awarded upon completion of this course through NAADAC. Certificates will be emailed directly to participants roughly two weeks after the completion of the final webcast.

Accommodations 

If you need accommodations for disability, please contact C4’s Managing Director, Rachel Ehly, rehly@c4innovates.com. 

Grievances 

If you would like to report a complaint, please email Ken Kraybill, C4 trainer, kkraybill@c4innovates.com; or C4 Managing Director, Rachel Ehly, rehly@c4innovates.com.  


C4 Innovations, Provider #1457, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. C4 Innovations maintains responsibility for this course. ACE provider approval period: 10/17/2020 to 10/17/2023. Social workers completing this course receive 6.5 continuing education credits.

C4 Innovates has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6576. Programs that do not qualify for NBCC credit are clearly identified. C4 Innovates is solely responsible for all aspects of the programs.

This course has been approved by C4 Innovates as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #100990, C4 Innovates is responsible for all aspects of their programing.

Curriculum

  • Orientation
  • Welcome!
  • Course Overview
  • Technology Requirements
  • Technology Guide for Peer Support in Crisis Services Learning Community
  • Weekly Schedule of Topics
  • Week One

    PowerPoint presentation

  • Week One: Wednesday, March 24, 2021
  • National Guidelines for Behavioral Health Crisis Care
  • Week One: Quiz
  • Week Two
  • Week Two: Wednesday, March 31, 2021
  • Week 2 Slide Deck
  • Week Two: Recording
  • LC Goals Worksheet
  • Tips for Writing Goals and Objectives
  • Smart Goal Setting
  • Alternative List of Objective Descriptors
  • Resource: National Guidelines for Behavioral Health Crisis Care Best Practice Toolkit
  • Resource: Roadmap to the Ideal Crisis System
  • Resource: Crisis Now
  • Week 2 Quiz
  • Week Three
  • Week Three: Wednesday, April 7, 2021
  • Week 3 Slide Deck: Alternatives to Suicide
  • Week 3: Recording
  • Articles on Suicide and Self-Injury
  • Additional Resources on suicide and self-injury
  • Week 3 Quiz
  • Week Four
  • Week Four: Wednesday, April 14, 2021
  • Week 4 Slide Deck
  • Week 4: Recording
  • National Council: Crisis to Recovery
  • Value of Peers, 2017
  • Week 4 Quiz
  • Week Five
  • Week Five: Wednesday, April 21, 2021
  • Week 5 Slide Deck
  • Week 5: Recording
  • Resource: Core Competency Self-Assessment
  • Resource: Core Competencies for Peer Workers
  • Week 5 Quiz
  • Week Six
  • Week Six: Wednesday, April 28, 2021
  • Week 6 Slide deck
  • Week 6: Recording
  • Video: Trauma and the Brain
  • Resource: Suicide Prevention Toolkit
  • Resource: The Way Forward
  • Week 6 Quiz
  • Week Seven
  • quiz week 7
  • Week Seven: Wednesday, May 5, 2021
  • Week 7: Slide Deck
  • Week 7: Recording
  • Resource: Cross Residential Best Practices Handbook
  • Resource: Guest Experience of a Peer Respite
  • Week Eight
  • Week Eight: Wednesday, May 12, 2021
  • Course Follow-Up

    We are grateful that you were a part of the C4 Innovations, Learning Community for Supervisors of Peer Workers: Fall 2020 Course. We would be grateful if you are able to provide your feedback on the course by clicking the following survey monkey link and filling out the online training evaluation! 

    https://www.surveymonkey.com/r/LYJ6P3R

    You can also find this link in the 'Course follow-up' section of the course.

    Please email SOPLC@c4innovates.com if you have any questions.

About this course

Peer support services are an essential part of comprehensive crisis systems. SAMHSA’s 2020 National Guidelines for Behavioral Health Crisis Care describes the value of peer supports in each of the core elements of crisis systems: crisis call centers, mobile crisis response, and crisis receiving and stabilization services. Peer support is also critically important following overdose and other substance use-related crises.

This learning community will bring together people and organizations seeking to integrate peer support into crisis services. National experts will share best practices and strategies for addressing challenges related to service delivery, organizational readiness, and recruiting and supervising peer support workers.

Training facts

  • Date: Wednesdays, March 24-May 12, 2021, 2021
  • Time: 2:00 - 3:00 PM EST
  • Location: Online meeting room
  • Subject:  Leading with Lived Experience: Building Capacity for Peer-run & Recovery Community Organizations
  • CE credit: 
    • ASWB: 6.5 hours 
    • NAADAC: 8 hours 
    • NBCC: 6.5 hours 
  • Practice level: Beginner to expert. Small groups will be sorted based on work experiences.
  • Course type: Live online weekly sessions with a plenary addressed followed by a small discussion groups. Community members will have 1-2 hours per week of independent work including action planning, self-assessment, assigned readings, and individual meetings with faculty.
  • Covered topics: Competencies and job descriptions of peer support providers, recovery-oriented crisis services, strategies for improving communication and cohesiveness of teams, policies and procedures to operationalize peer support, safety protocols, developing networks of services and supports, supervision of peer workers in crisis services and program/system-level problem solving.

Learning objectives

By taking part in this learning community, participants will achieve the following learning objectives:

  1. Describe the competencies needed by peer support staff working in crisis services
  2. Cultivate a strong team with a shared commitment to program mission
  3. Establish safety protocols
  4. Understand the value of peer support in crisis settings and be able to communicate this value effectively to others
  5. Develop networks of post-crisis support for people in need
  6. Improve supervision strategies for crisis services
  7. Explore strategies for solving system-level problems

Participants will also forge supportive connections with other Learning Community members.

Meet the Instructors

Cheryl Gagne, Sc.D., Senior Associate, C4 Innovations, has spent her career assisting people in recovery achieve their goals and full participation in communities of their choice. She provides training and consultation to help programs improve the recovery outcomes of people served. Since 1990, Cheryl has worked on projects designed to maximize the involvement of people living with mental illness and/or substance use disorders.  Cheryl led the development of SAMHSA’s Core Competencies for Peer Workers in Behavioral Health Services and Supervision of Peer Workers training resources.

Cheryl will be joined by leaders in the field of peer support and crisis services.

Training certificates

Certificates of Completion and Continuing Education Credits will be awarded to participants who attend all 6 plenary sessions, complete all required learning activities, score 80% or higher on each weekly quiz, and complete the course evaluation form and certificate request form. 6.5 hours of continuing education credit will be awarded upon completion of this course through ASWB and NBCC.8 hours of continuing education credit will be awarded upon completion of this course through NAADAC. Certificates will be emailed directly to participants roughly two weeks after the completion of the final webcast.

Accommodations 

If you need accommodations for disability, please contact C4’s Managing Director, Rachel Ehly, rehly@c4innovates.com. 

Grievances 

If you would like to report a complaint, please email Ken Kraybill, C4 trainer, kkraybill@c4innovates.com; or C4 Managing Director, Rachel Ehly, rehly@c4innovates.com.  


C4 Innovations, Provider #1457, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. C4 Innovations maintains responsibility for this course. ACE provider approval period: 10/17/2020 to 10/17/2023. Social workers completing this course receive 6.5 continuing education credits.

C4 Innovates has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6576. Programs that do not qualify for NBCC credit are clearly identified. C4 Innovates is solely responsible for all aspects of the programs.

This course has been approved by C4 Innovates as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #100990, C4 Innovates is responsible for all aspects of their programing.

Curriculum

  • Orientation
  • Welcome!
  • Course Overview
  • Technology Requirements
  • Technology Guide for Peer Support in Crisis Services Learning Community
  • Weekly Schedule of Topics
  • Week One

    PowerPoint presentation

  • Week One: Wednesday, March 24, 2021
  • National Guidelines for Behavioral Health Crisis Care
  • Week One: Quiz
  • Week Two
  • Week Two: Wednesday, March 31, 2021
  • Week 2 Slide Deck
  • Week Two: Recording
  • LC Goals Worksheet
  • Tips for Writing Goals and Objectives
  • Smart Goal Setting
  • Alternative List of Objective Descriptors
  • Resource: National Guidelines for Behavioral Health Crisis Care Best Practice Toolkit
  • Resource: Roadmap to the Ideal Crisis System
  • Resource: Crisis Now
  • Week 2 Quiz
  • Week Three
  • Week Three: Wednesday, April 7, 2021
  • Week 3 Slide Deck: Alternatives to Suicide
  • Week 3: Recording
  • Articles on Suicide and Self-Injury
  • Additional Resources on suicide and self-injury
  • Week 3 Quiz
  • Week Four
  • Week Four: Wednesday, April 14, 2021
  • Week 4 Slide Deck
  • Week 4: Recording
  • National Council: Crisis to Recovery
  • Value of Peers, 2017
  • Week 4 Quiz
  • Week Five
  • Week Five: Wednesday, April 21, 2021
  • Week 5 Slide Deck
  • Week 5: Recording
  • Resource: Core Competency Self-Assessment
  • Resource: Core Competencies for Peer Workers
  • Week 5 Quiz
  • Week Six
  • Week Six: Wednesday, April 28, 2021
  • Week 6 Slide deck
  • Week 6: Recording
  • Video: Trauma and the Brain
  • Resource: Suicide Prevention Toolkit
  • Resource: The Way Forward
  • Week 6 Quiz
  • Week Seven
  • quiz week 7
  • Week Seven: Wednesday, May 5, 2021
  • Week 7: Slide Deck
  • Week 7: Recording
  • Resource: Cross Residential Best Practices Handbook
  • Resource: Guest Experience of a Peer Respite
  • Week Eight
  • Week Eight: Wednesday, May 12, 2021
  • Course Follow-Up

    We are grateful that you were a part of the C4 Innovations, Learning Community for Supervisors of Peer Workers: Fall 2020 Course. We would be grateful if you are able to provide your feedback on the course by clicking the following survey monkey link and filling out the online training evaluation! 

    https://www.surveymonkey.com/r/LYJ6P3R

    You can also find this link in the 'Course follow-up' section of the course.

    Please email SOPLC@c4innovates.com if you have any questions.