Skilled Management and Supervision Essentials: Spring 2024

Skilled Management and Supervision Essentials: Spring 2024

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About this course

Everyone remembers a good manager or supervisor. We remember why they were good, how skilled they were, and specific times when we felt supported and empowered. Often we take these skills for granted, and many managers and supervisors learn these skills and abilities through trial and error. However, being a skilled manager and supervisor requires continuous development of abilities, experiences, and knowledge.  

This course will cover a myriad of skills and abilities for managers and supervisors to have at their fingertips including: race equity, trauma-informed supervision, supervising people with lived and living experience, self-care and creating a culture of self-care, management vs leadership, and delegation dos and don’ts.  

This course is designed to introduce new managers and supervisors to a range of concepts and encourage seasoned managers and supervisors to recap or brush up on their skills.  

Learning Objectives:

By the end of the course, participants will be able to:

  • Explain to colleagues the myriad of skills and abilities they need to lead teams and support colleagues
  • Articulate their increased knowledge related to each topic, and how the subjects build on one another for a holistic perspective
  • Identify the topics and subjects during the course that most interest them, and have a clear path towards further learning

Training Facts:

  • Dates:
    • Tuesdays and Thursdays, April 9 - April 25, 2024
  • Time:
    • 2:00 - 3:30 pm ET
  • Location: Online meeting room
  • Subject: Management skills development 
  • Practice level: Beginner, Intermediate 
  • CE credit: 
    • ASWB: 9 hours
    • NAADAC: 9 hours
    • NBCC: 9 hours
  • Course type: Live online
    • 90 minute live webcast twice a week
    • Participants will participate in weekly live webinars with the instructors. They will also have access to weekly readings, videos, and other actives on the learning page. They will be quizzed on the knowledge they learn from the live webcasts and learning activities every week to ensure understanding. 
  • Covered topics: Race Equity and implicit bias, management vs leadership, delegation dos and don’ts, trauma-informed supervision, supervising people with lived experience, self-care and creating a culture of self-care
  • Fees: $420 (unless a basic or advanced subscriber)
  • Date created: 2022

Meet the Faculty: 

Jill Amos, MHR has been working in mental health and addiction services for nearly 2 decades as a treatment provider and advocate for people in recovery. She oversaw the certification process for Peer Recovery Support Specialists for Oklahoma for 8 years after working as a Consumer Advocate in treatment services. She also managed the State of Oklahoma Employee Assistance Program where she supported state workers navigating tremendous change and losses during the COVID-19 pandemic.  

Jon Cox, BS, has twenty-five years of experience working in homelessness, substance use, and supportive housing in the U.S. and United Kingdom. Jon focuses on housing and homelessness technical assistance and is a subject matter expert in recovery housing. He has provided technical assistance to numerous Continuums of Care, led the design and implementation of a diversion program with Ohio’s Balance of State Continuum of Care, and supports communities to increase recovery housing capacity and implement Medication Assisted Treatment (MAT) protocols within recovery residences. Learn more about Jon.

Livia Davis, MSW, is responsible for corporate learning direction, goals and policies. She has over 25 years leadership and management experience in behavioral health, recovery and supportive housing. Livia is an experienced facilitator in supporting federal, state and local communities build critical capacity to expand, improve, and sustain services and a member of C4's Racial Equity and Recovery consultation team focusing on the implementation of anti-racist practices in recovery. Her career spans over 15 years of experience as a direct service provider working in behavioral health, recovery, housing, and homeless services, and 10 years as a facilitator of initiatives focused on convening stakeholders to work together to transform entrenched positions to move forward together. Her first-hand experience living and working in a large recovery community in Denmark (founded by her great-grandfather in 1912 and with 125 people residing and working there) is the foundation for her commitment to advance recovery, equity, and building community. Various national media (CNN, Washington Post, Boston Globe) have covered her work to promote innovative solutions to address homelessness. 

Ashley Stewart, Ph.D., MSW, LSW received her Ph.D. from The Ohio State University, College of Social Work, and her master’s at Columbia University. Dr. Stewart is a Director at C4 Innovations.  In this role, she provides technical assistance, training, and industrial/organizational support to national organizations, boards of directors, and behavioral health organizations on implementing anti-racist and equitable practices. She utilizes an equity-centered approach to ensure that diversity and inclusion efforts move forward and reduce harm in sustainable ways. Her work includes assessing the intersections of identity, structural oppression, wellness, and policy. In addition to the advanced study of the consequence and causes of identity-based oppression, Dr. Stewart supports implementing anti-oppressive practices in organizational, structural, programmatic, and interpersonal interventions.

Daisy M. Hernandez, MSW, LCSW, MBA, has dedicated her clinical social work career to community mental and behavioral health organizations within under-served communities. Her professional experience spans the entire spectrum of substance use disorder (prevention through recovery). Daisy has leveraged her lived experience, education, and bilingualism to support and advance racial justice and empower individuals who are over-represented in behavioral health and social services resulting from negative impacts of social determinants of health, including re-entry needs. Daisy began her career as a peer recovery coach supporting people in their quest towards recovery. She has held roles as recovery coach supervisor and program manager. Daisy has also served as a clinician for medication-assisted treatment in an opioid use disorder treatment program. She provides training and technical assistance for mental health and substance use providers for the Praxis: Training for MA Addiction Professionals initiative on topics including HIV/AIDS care integration, harm reduction, medication-assisted treatment, opioid overdose prevention, and Viral Hepatitis care integration. She has been a recovery coach academy trainer for bilingual cohorts. 

Who Should Take This Course:

New or seasoned managers, supervisors, and leaders at all levels of health and human service agencies, behavioral health organizations, and recovery-centered organizations.

System Technology Requirements: 

Please ensure your viewing device complies with the following recommendations:

  • Must be on a device that allows you to view MP4 files
  • Ensure you have a strong enough internet speed to stream
  • Ensure you don't have firewalls blocking the video (some firewalls block some HTTP addresses)

We will be using Zoom for the viewing of our live sessions. In order to have the best experience for Zoom, please download the application here: https://zoom.us

Refund and Cancellation policy:

Access is automatically provided to this course once purchased. Therefore, no refund will be given. For special circumstances before the live sessions begin, C4 may cancel your registration and move your credit to another module of equal value or refund the course to the original source of payment. 

Training Certificates:

Participants may earn a Certificate of Course Completion* by:

  1. Attending all six, live webcasts (or watching the entire recording of each live session)
  2. Completing all required learning activities
  3. Scoring 80% or higher on each weekly quiz
  4. Completing the course evaluation form and the certificate request form

9 hours of continuing education credit will be awarded upon completion of this course through ASWB, NAADAC, and NBCC. Certificates will be emailed directly to participants roughly two weeks after the completion of the final webcast.

Accommodations: 

If you need accommodations for disability, please contact Project Coordinator, Isabel-Kai Fisher at training@c4innovates.com.

Grievances: 

If you would like to report a complaint, please contact Associate Director, Rachel Ehly at rehly@c4innovates.com


In order to fully complete this course and receive a continuing education certificate from one of the following boards, you must pass each of the six weekly quizzes with an 80% or higher (you will have unlimited retests) along with the final evaluation. The required posttest questions will be at the end of each week's section and the required evaluation will be provided at the completion of the course. Upon successful completion of this course, you can request a certificate using the certificate request form posted with the evaluation and on your learning page. C4 Innovations will then review your course completion and email you a certificate within 2-3 weeks in PDF format. If you are social worker, you will need to write in your license number in the certificate request form for us to be able to include it in your certificate. 

C4 Innovations, Provider #1457, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. C4 Innovations maintains responsibility for this course. ACE provider approval period: 10/17/2023-10/17/2026. Social workers completing this course receive 9 continuing education credits.  

C4 Innovations has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6576. Programs that do not qualify for NBCC credit are clearly identified. C4 Innovations is solely responsible for all aspects of the programs. 

This course has been approved by C4 Innovations, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #100990, C4 Innovations is responsible for all aspects of their programming. 

Curriculum

  • Orientation
  • Welcome!
  • Course Overview
  • Technology Requirements
  • Session 1: Management vs Leadership
  • Session 1 Webcast: Tuesday, April 9, 2024, from 2:00 – 3:30 PM ET
  • Leading Change: Why Transformation Efforts Fail by John Kotter
  • Lencioni's Five Dysfunctions of a Team
  • Session 1 Quiz
  • Session 2: Supervising People with Lived Experience
  • Session 2 Webcast: Thursday, April 11, 2024, from 2:00 – 3:30 PM ET
  • Slides: Supervising Peers
  • Session 2 Quiz
  • Session 3: Race Equity and Implicit Bias
  • Session 3 Webcast: Tuesday, April 16, 2024, from 2:00 – 3:30 PM ET
  • Session 3 Quiz
  • Session 4: Equity Centered and Trauma-Informed Supervision
  • Session 4 Webcast: Thursday, April 18, 2024, from 2:00 – 3:30 PM ET
  • Session 4 Quiz
  • Session 5: Self-Care and Creating a Culture of Self-Care
  • Session 5 Webcast: Tuesday, April 23, 2024, from 2:00 – 3:30 PM ET
  • Session 5 Quiz
  • Session 5: Self Care Slides
  • Session 6: Delegation Do's and Don'ts
  • Session 6 Webcast: Thursday, April 25, 2024, from 2:00 – 3:30 PM ET
  • Session 6 Quiz
  • Course Wrap-Up

About this course

Everyone remembers a good manager or supervisor. We remember why they were good, how skilled they were, and specific times when we felt supported and empowered. Often we take these skills for granted, and many managers and supervisors learn these skills and abilities through trial and error. However, being a skilled manager and supervisor requires continuous development of abilities, experiences, and knowledge.  

This course will cover a myriad of skills and abilities for managers and supervisors to have at their fingertips including: race equity, trauma-informed supervision, supervising people with lived and living experience, self-care and creating a culture of self-care, management vs leadership, and delegation dos and don’ts.  

This course is designed to introduce new managers and supervisors to a range of concepts and encourage seasoned managers and supervisors to recap or brush up on their skills.  

Learning Objectives:

By the end of the course, participants will be able to:

  • Explain to colleagues the myriad of skills and abilities they need to lead teams and support colleagues
  • Articulate their increased knowledge related to each topic, and how the subjects build on one another for a holistic perspective
  • Identify the topics and subjects during the course that most interest them, and have a clear path towards further learning

Training Facts:

  • Dates:
    • Tuesdays and Thursdays, April 9 - April 25, 2024
  • Time:
    • 2:00 - 3:30 pm ET
  • Location: Online meeting room
  • Subject: Management skills development 
  • Practice level: Beginner, Intermediate 
  • CE credit: 
    • ASWB: 9 hours
    • NAADAC: 9 hours
    • NBCC: 9 hours
  • Course type: Live online
    • 90 minute live webcast twice a week
    • Participants will participate in weekly live webinars with the instructors. They will also have access to weekly readings, videos, and other actives on the learning page. They will be quizzed on the knowledge they learn from the live webcasts and learning activities every week to ensure understanding. 
  • Covered topics: Race Equity and implicit bias, management vs leadership, delegation dos and don’ts, trauma-informed supervision, supervising people with lived experience, self-care and creating a culture of self-care
  • Fees: $420 (unless a basic or advanced subscriber)
  • Date created: 2022

Meet the Faculty: 

Jill Amos, MHR has been working in mental health and addiction services for nearly 2 decades as a treatment provider and advocate for people in recovery. She oversaw the certification process for Peer Recovery Support Specialists for Oklahoma for 8 years after working as a Consumer Advocate in treatment services. She also managed the State of Oklahoma Employee Assistance Program where she supported state workers navigating tremendous change and losses during the COVID-19 pandemic.  

Jon Cox, BS, has twenty-five years of experience working in homelessness, substance use, and supportive housing in the U.S. and United Kingdom. Jon focuses on housing and homelessness technical assistance and is a subject matter expert in recovery housing. He has provided technical assistance to numerous Continuums of Care, led the design and implementation of a diversion program with Ohio’s Balance of State Continuum of Care, and supports communities to increase recovery housing capacity and implement Medication Assisted Treatment (MAT) protocols within recovery residences. Learn more about Jon.

Livia Davis, MSW, is responsible for corporate learning direction, goals and policies. She has over 25 years leadership and management experience in behavioral health, recovery and supportive housing. Livia is an experienced facilitator in supporting federal, state and local communities build critical capacity to expand, improve, and sustain services and a member of C4's Racial Equity and Recovery consultation team focusing on the implementation of anti-racist practices in recovery. Her career spans over 15 years of experience as a direct service provider working in behavioral health, recovery, housing, and homeless services, and 10 years as a facilitator of initiatives focused on convening stakeholders to work together to transform entrenched positions to move forward together. Her first-hand experience living and working in a large recovery community in Denmark (founded by her great-grandfather in 1912 and with 125 people residing and working there) is the foundation for her commitment to advance recovery, equity, and building community. Various national media (CNN, Washington Post, Boston Globe) have covered her work to promote innovative solutions to address homelessness. 

Ashley Stewart, Ph.D., MSW, LSW received her Ph.D. from The Ohio State University, College of Social Work, and her master’s at Columbia University. Dr. Stewart is a Director at C4 Innovations.  In this role, she provides technical assistance, training, and industrial/organizational support to national organizations, boards of directors, and behavioral health organizations on implementing anti-racist and equitable practices. She utilizes an equity-centered approach to ensure that diversity and inclusion efforts move forward and reduce harm in sustainable ways. Her work includes assessing the intersections of identity, structural oppression, wellness, and policy. In addition to the advanced study of the consequence and causes of identity-based oppression, Dr. Stewart supports implementing anti-oppressive practices in organizational, structural, programmatic, and interpersonal interventions.

Daisy M. Hernandez, MSW, LCSW, MBA, has dedicated her clinical social work career to community mental and behavioral health organizations within under-served communities. Her professional experience spans the entire spectrum of substance use disorder (prevention through recovery). Daisy has leveraged her lived experience, education, and bilingualism to support and advance racial justice and empower individuals who are over-represented in behavioral health and social services resulting from negative impacts of social determinants of health, including re-entry needs. Daisy began her career as a peer recovery coach supporting people in their quest towards recovery. She has held roles as recovery coach supervisor and program manager. Daisy has also served as a clinician for medication-assisted treatment in an opioid use disorder treatment program. She provides training and technical assistance for mental health and substance use providers for the Praxis: Training for MA Addiction Professionals initiative on topics including HIV/AIDS care integration, harm reduction, medication-assisted treatment, opioid overdose prevention, and Viral Hepatitis care integration. She has been a recovery coach academy trainer for bilingual cohorts. 

Who Should Take This Course:

New or seasoned managers, supervisors, and leaders at all levels of health and human service agencies, behavioral health organizations, and recovery-centered organizations.

System Technology Requirements: 

Please ensure your viewing device complies with the following recommendations:

  • Must be on a device that allows you to view MP4 files
  • Ensure you have a strong enough internet speed to stream
  • Ensure you don't have firewalls blocking the video (some firewalls block some HTTP addresses)

We will be using Zoom for the viewing of our live sessions. In order to have the best experience for Zoom, please download the application here: https://zoom.us

Refund and Cancellation policy:

Access is automatically provided to this course once purchased. Therefore, no refund will be given. For special circumstances before the live sessions begin, C4 may cancel your registration and move your credit to another module of equal value or refund the course to the original source of payment. 

Training Certificates:

Participants may earn a Certificate of Course Completion* by:

  1. Attending all six, live webcasts (or watching the entire recording of each live session)
  2. Completing all required learning activities
  3. Scoring 80% or higher on each weekly quiz
  4. Completing the course evaluation form and the certificate request form

9 hours of continuing education credit will be awarded upon completion of this course through ASWB, NAADAC, and NBCC. Certificates will be emailed directly to participants roughly two weeks after the completion of the final webcast.

Accommodations: 

If you need accommodations for disability, please contact Project Coordinator, Isabel-Kai Fisher at training@c4innovates.com.

Grievances: 

If you would like to report a complaint, please contact Associate Director, Rachel Ehly at rehly@c4innovates.com


In order to fully complete this course and receive a continuing education certificate from one of the following boards, you must pass each of the six weekly quizzes with an 80% or higher (you will have unlimited retests) along with the final evaluation. The required posttest questions will be at the end of each week's section and the required evaluation will be provided at the completion of the course. Upon successful completion of this course, you can request a certificate using the certificate request form posted with the evaluation and on your learning page. C4 Innovations will then review your course completion and email you a certificate within 2-3 weeks in PDF format. If you are social worker, you will need to write in your license number in the certificate request form for us to be able to include it in your certificate. 

C4 Innovations, Provider #1457, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. C4 Innovations maintains responsibility for this course. ACE provider approval period: 10/17/2023-10/17/2026. Social workers completing this course receive 9 continuing education credits.  

C4 Innovations has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6576. Programs that do not qualify for NBCC credit are clearly identified. C4 Innovations is solely responsible for all aspects of the programs. 

This course has been approved by C4 Innovations, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #100990, C4 Innovations is responsible for all aspects of their programming. 

Curriculum

  • Orientation
  • Welcome!
  • Course Overview
  • Technology Requirements
  • Session 1: Management vs Leadership
  • Session 1 Webcast: Tuesday, April 9, 2024, from 2:00 – 3:30 PM ET
  • Leading Change: Why Transformation Efforts Fail by John Kotter
  • Lencioni's Five Dysfunctions of a Team
  • Session 1 Quiz
  • Session 2: Supervising People with Lived Experience
  • Session 2 Webcast: Thursday, April 11, 2024, from 2:00 – 3:30 PM ET
  • Slides: Supervising Peers
  • Session 2 Quiz
  • Session 3: Race Equity and Implicit Bias
  • Session 3 Webcast: Tuesday, April 16, 2024, from 2:00 – 3:30 PM ET
  • Session 3 Quiz
  • Session 4: Equity Centered and Trauma-Informed Supervision
  • Session 4 Webcast: Thursday, April 18, 2024, from 2:00 – 3:30 PM ET
  • Session 4 Quiz
  • Session 5: Self-Care and Creating a Culture of Self-Care
  • Session 5 Webcast: Tuesday, April 23, 2024, from 2:00 – 3:30 PM ET
  • Session 5 Quiz
  • Session 5: Self Care Slides
  • Session 6: Delegation Do's and Don'ts
  • Session 6 Webcast: Thursday, April 25, 2024, from 2:00 – 3:30 PM ET
  • Session 6 Quiz
  • Course Wrap-Up